I wish to cancel. What do I do?
You can carry out any one of the following: Email support directly Message your project manager Use the ‘Contact support’ feature on the dashboard to request a cancelation
Can I expect a refund if I haven’t used my accou...
Unfortunately, we can offer you a refund only during the initial trial period and under certain circumstances, and not just due to inactivity of the account.
What method of payment do you accept?
For now, we only accept a verified credit or debit card. Any other forms of payment like money transfer, check or Paypal are currently not accepted.
Why am I being billed on a monthly basis?
As we operate through a subscription model, a membership is required to receive the benefits of submitting design requests anytime and as often as you need.
I was just billed even after canceling my account....
Each cancellation request comes with a time stamp which indicates the exact time and date your request was submitted. You are eligible for a refund only if you were billed after that date. Please contact support for the same.
